55bw Casino Privacy Policy

1.1 This Privacy Policy ("Policy") applies to all personal information collected, processed, stored, and shared by 55bw Casino ("55bw", "we", "us", "our") in connection with the operation of the online gaming and sports betting platform available at 55bw.one.

1.2 55bw is committed to protecting the personal information of its members — including Filipino players across Metro Manila, Cebu, Davao, Quezon City, and all other parts of the Philippines — in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC).

1.3 This Policy should be read alongside the 55bw Terms & Conditions and any supplementary privacy notices applicable to specific promotions or features. In the event of conflict between this Policy and any supplementary notice, this Policy shall prevail unless the supplementary notice expressly states otherwise.

1.4 By creating and using a 55bw account, you confirm that you are at least 21 years of age, that you consent to the collection and processing of your personal data as described in this Policy, and that the information you provide to 55bw is accurate and up to date.

2.1 For the purposes of this Privacy Policy and applicable Philippine data privacy legislation, 55bw is the data controller of your personal information. As the data controller, 55bw determines the purposes and means by which your personal data is processed.

2.2 55bw has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection legislation. The DPO can be contacted by email at [email protected] with the subject line "Data Protection Inquiry." All privacy-related inquiries are handled on Philippine Time (PHT / UTC+8) with responses typically provided within 5–7 business days.

3.1 55bw collects personal information from members through multiple touchpoints. The categories of personal information we collect are described below.

3.2 Sensitive Personal Information. Certain data collected during KYC verification — including government ID numbers and facial images — may constitute sensitive personal information under the Philippines Data Privacy Act. 55bw processes such information only to the extent strictly necessary for identity verification and regulatory compliance, and applies enhanced security measures to its storage and handling.

3.3 Information from Third Parties. In limited circumstances, 55bw may receive personal information about you from third parties, including payment processors (such as GCash or PayMaya), fraud prevention agencies, or identity verification service providers engaged to assist with KYC compliance. Such data is handled under the same standards as member-provided data.

4.1 55bw uses the personal information collected from members for the following purposes:

• Account Management: To create, maintain, and administer your 55bw member account, including authentication, password resets, and account security controls;
• Service Delivery: To provide access to games, process bets and wagers, facilitate deposits and withdrawals in Philippine Peso via GCash, PayMaya, and partner banks, and deliver the full 55bw platform experience;
• Identity Verification and KYC Compliance: To verify your age (minimum 21 years), identity, and residential details as required by applicable gaming regulations and anti-money laundering obligations;
• Financial Processing: To record, reconcile, and report on financial transactions; to detect and prevent fraud, unauthorized transactions, and financial crime;
• Responsible Gaming: To monitor gaming activity patterns, enforce deposit limits and self-exclusion settings, identify members who may be displaying at-risk gaming behavior, and fulfill responsible gaming obligations under PAGCOR-aligned policies;
• Customer Support: To respond to inquiries, resolve complaints, and provide assistance via live chat, email, and other support channels — in Tagalog and English;
• Marketing and Promotions: To send promotional communications, bonus offers, and personalized recommendations to members who have opted in to receive them (subject to your communication preferences and Section 10 of this Policy);
• Platform Improvement: To analyze usage patterns, conduct internal analytics, and improve the technical performance, design, and game selection of the 55bw platform;
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from government authorities.

5.1 Under the Philippines Data Privacy Act of 2012, the processing of personal information must be based on at least one lawful criterion. 55bw processes member personal data on the following legal bases:

• Consent: Where you have provided explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or enabling optional analytics features;
• Contractual Necessity: Where processing is necessary to perform our contractual obligations to you under the 55bw Terms & Conditions, including providing platform access, processing transactions, and delivering gaming services;
• Legal Obligation: Where processing is required to comply with applicable laws, including anti-money laundering legislation, age verification requirements, and PAGCOR regulatory obligations;
• Legitimate Interests: Where processing is necessary for legitimate interests pursued by 55bw that do not override your fundamental rights and freedoms — for example, fraud detection, platform security, and improving service quality.

6.1 55bw does not sell your personal information to third parties. However, 55bw may share your personal data with the following categories of recipients in limited circumstances:

• Payment Processors: GCash (GXI), Maya Philippines, BPI, BDO, Metrobank, and related financial networks — to process deposits and withdrawals in your 55bw account;
• Game Providers: Licensed third-party game studios (including JILI, PG Soft, Pragmatic Play, and Playtech) may receive limited technical data necessary to operate their games within the 55bw platform. Game providers do not receive your financial or identity verification data unless required for their own regulatory compliance;
• Identity Verification Services: Third-party KYC providers engaged to assist with identity and age verification as part of the 55bw member registration and compliance process;
• Fraud Prevention and Security: Agencies or platforms used by 55bw to detect and prevent fraudulent activity, account compromise, or financial crime;
• Regulatory and Government Authorities: Where required by law, court order, or official request from PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement, or any other competent Philippine authority;
• Professional Advisors: Legal, accounting, and audit professionals engaged by 55bw who are bound by professional confidentiality obligations;
• Business Successors: In the event of a merger, acquisition, or sale of all or part of 55bw's business, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.

6.2 All third parties with whom 55bw shares personal data are required to handle that data in accordance with applicable law and 55bw's data protection standards, and are prohibited from using it for any purpose beyond the specific purpose for which it was shared.

7.1 55bw retains personal information for as long as is necessary to fulfill the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation.

7.2 Active Accounts: Personal data associated with an active 55bw account is retained for the duration of the account relationship and for a minimum of five (5) years following the closure of the account, in compliance with Philippine anti-money laundering record-keeping requirements.

7.3 KYC and Identity Documents: Identity verification documents submitted for KYC purposes are retained for a minimum of five (5) years following the close of the member relationship, as required under applicable anti-money laundering regulations.

7.4 Transaction Records: Financial transaction records, including deposits and withdrawals, are retained for a minimum of five (5) years. Gaming transaction logs may be retained for up to ten (10) years for regulatory purposes.

7.5 Marketing Data: Member data used for marketing purposes is retained only while the member's marketing consent remains in effect or until the member withdraws consent. Following withdrawal of marketing consent, marketing data is deleted within 30 days except where retention is required for legal compliance.

7.6 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of any personally identifiable information.

8.1 55bw implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data it processes, including the following:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser or device and the 55bw platform is encrypted using industry-standard TLS encryption;
• Password Security: Member passwords are stored using one-way cryptographic hashing. 55bw staff cannot view your password and will never ask for it;
• Access Controls: Personal data access is restricted on a need-to-know basis to authorized 55bw personnel. All staff with access to personal data are bound by confidentiality obligations;
• Two-Factor Authentication (2FA): 55bw offers SMS-based 2FA for all member accounts and strongly encourages its use to protect against unauthorized account access;
• Fraud Monitoring: Automated and manual monitoring systems are in place to detect suspicious login activity, unusual transaction patterns, and potential account compromise;
• Secure Data Storage: Personal data is stored on secured servers with restricted physical and logical access, regular security patching, and penetration testing.

8.2 While 55bw takes the security of your personal data seriously and implements appropriate safeguards, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for promptly notifying 55bw of any suspected unauthorized access.

9.1 55bw uses cookies and similar tracking technologies (including session tokens, local storage, and web beacons) on the 55bw.one platform. These technologies serve the following categories of purpose:

9.2 Strictly Necessary Cookies are essential to the operation of the 55bw platform. They enable you to log in, maintain your session, navigate the platform, and access secure areas such as the member dashboard. These cookies cannot be disabled without impairing the core function of the platform.

9.3 Functional Cookies remember your preferences — such as language settings, responsible gaming configurations, and game lobby display preferences — to provide a more personalized experience. You may disable these through your browser settings, but doing so may affect the consistency of your experience across sessions.

9.4 Analytics Cookies collect anonymized data about how members interact with the 55bw platform, including pages visited, session duration, and feature usage. This data is used to improve platform design and performance. Analytics data is aggregated and does not identify individual members.

9.5 Marketing Cookies may be used to deliver relevant promotions and track the effectiveness of 55bw marketing communications — but only for members who have opted in to receive marketing communications. Marketing cookies are not deployed for members who have declined marketing communications.

9.6 You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will affect your ability to use the 55bw platform.

10.1 55bw may send promotional communications — including bonus offers, deposit match promotions, game launch notifications, and VIP program updates — to members who have explicitly opted in to receive such communications during registration or through their account settings.

10.2 You may withdraw your consent to receive marketing communications at any time by updating your preferences in the Notifications section of your 55bw account, or by contacting support at [email protected] with the subject line "Unsubscribe." Withdrawal of marketing consent does not affect the processing of your data for non-marketing purposes.

10.3 Transactional Communications. Regardless of your marketing preferences, 55bw will continue to send communications that are strictly necessary for the operation of your account — including deposit and withdrawal confirmations, OTP verification codes, security alerts, account suspension notices, and required regulatory notifications. These are not marketing communications and cannot be opted out of while your account remains active.

10.4 55bw will never sell your mobile number or email address to third-party marketers. All 55bw communications are sent from official 55bw channels only.

11.1 The 55bw platform is strictly for persons aged 21 years and above. 55bw does not knowingly collect personal information from any individual under 21 years of age. The platform's age restriction is enforced through mandatory age declaration at registration, mandatory KYC verification requiring government-issued identification, and automated detection mechanisms.

11.2 If 55bw discovers or has reason to believe that personal information has been collected from a member who is under 21 years of age, it will immediately suspend the account, freeze any associated balance, and take steps to delete or anonymize the minor's personal data, subject to any legal hold obligations.

11.3 If a parent or guardian becomes aware that a minor has registered or used the 55bw platform, they should contact 55bw support immediately at [email protected] to report the matter and request account closure and data deletion.

12.1 Under the Republic Act No. 10173 (Data Privacy Act of 2012 of the Philippines), 55bw members have the following rights with respect to their personal data:

12.2 To exercise any of your privacy rights, submit a request to 55bw's Data Protection Officer by emailing [email protected] with the subject line "Privacy Rights Request." Include your registered 55bw mobile number and a brief description of your request. 55bw will respond within 15 business days. Identity verification may be required before your request can be processed.

12.3 If you are dissatisfied with 55bw's handling of your privacy rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

13.1 In the event of a personal data breach that is likely to result in harm to affected 55bw members, 55bw will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03 on personal data breach management.

13.2 Where the data breach is likely to result in a real risk of harm to you as an affected member, 55bw will also notify you directly using your registered contact details as soon as reasonably practicable. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures being taken to address it.

13.3 55bw maintains a data breach response plan and incident management procedures to minimize the impact of any security incident on member personal data.

14.1 The 55bw platform may reference or provide information about third-party services (such as GCash, PayMaya, or BPI) in the context of payment processing. 55bw is not responsible for the privacy practices of any third-party websites, applications, or platforms not operated by 55bw.

14.2 When you interact with a third-party payment platform (such as GCash or PayMaya) to process a deposit or withdrawal, your interaction with that platform is governed by that platform's own privacy policy, not by this Policy. 55bw encourages you to review the privacy policies of any third-party services you use in connection with your 55bw account.

15.1 55bw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date of the current version is stated at the top of this page and in the page hero section.

15.2 Material changes to this Policy — such as new categories of data collection, new purposes for processing, or new third-party sharing arrangements — will be communicated to registered members via email or SMS notification to your registered contact details before taking effect, and will be prominently announced on the 55bw website.

15.3 Your continued use of the 55bw platform after the effective date of any amended Privacy Policy constitutes your acknowledgment and acceptance of the changes. If you do not agree to the amended Policy, you should cease using the 55bw platform and request account closure.

16.1 If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by 55bw, please contact the 55bw Data Protection team:

• Email: [email protected] (Subject line: "Privacy Policy Inquiry" or "Data Rights Request")
• Live Chat: Available 24/7 via the 55bw platform — average response time 3–5 minutes
• Operating Hours: Philippine Standard Time (PHT / UTC+8), around the clock
• Languages: Tagalog and English

16.2 If your query relates specifically to the exercise of a data rights request (access, erasure, rectification, etc.), please use the subject line "Privacy Rights Request" and include your registered 55bw mobile number for efficient processing.

16.3 55bw is committed to resolving privacy concerns fairly and promptly. If after contacting 55bw you remain unsatisfied with our response, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines.